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To renew your subscription, change your address, inquire about
missing or damaged issues, or purchase back issues, please visit
Subscriber Services.
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If you wish to contact a customer service representative directly,
please call 1-877-228-0027 (US) or 1-386-447-6307 (outside the US).
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FREQUENTLY ASKED QUESTIONS
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Q. I recently ordered a subscription. When will I see my first
copy?
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A. Expect your first issue to arrive in six to eight weeks.
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Q. How can I tell when my subscription expires? |
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A. The date of your last issue appears on the mailing label that's
on your magazine. Check the very end of the second line and
you will find the month and year of your last issue abbreviated.
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Q. How can I resolve my subscription problems?
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A. If you should ever experience any problems with your
subscription, please click here, or, call 1-877-228-0027 (US) or
1-386-447-6307 (outside the US). Be assured that your concerns
will be resolved as quickly as possible.
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Q. I'm moving. How can I make sure my subscription moves
with me?
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A. Please click here, or, call 1-877-228-0027 (US) or 1-386-447-6307
(outside the US). If you prefer, mail both your old and new
addresses, along with a label from a recent issue, to Kiteboarding, P.O. Box 420235, Palm Coast, FL 32142-0235. If
you changed your address through the U.S. Postal Service, your
magazine will be forwarded to you at your new address for a
period of six months.
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Q. I did not receive a recent issue. What should I do?
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A. Once we have received your subscription order, your first issue
will arrive within six to eight weeks. After that, your issues
should arrive one week prior to the cover date. For instance,
the July issue should arrive by the last week of June. If you've
missed an issue or it is two weeks past our delivery date-due
to postal delivery problems or an error-click here and we'll
extend your subscription to compensate for the issue you
missed. Or, if you prefer, we will replace the missing issue if we
have extra copies.
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Q. I received two copies of last month's issue. What should
I do?
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A. In the event that you receive more than one copy of an issue,
please write to us in the space below or call 1-877-228-0027 (US)
or 1-386-447-6307(outside the US) and we will fix the problem.
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Q. Whom should I contact about getting a back issue?
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A. We try to keep copies going back at least one year. The cost is
$5.50 each plus shipping and handling. To place an order, call
1-877-228-0027 (US) or 1-386-447-6307 (outside the US).
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Q. I got another bill after I sent payment. What should I do?
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A. Bills are sent out on a monthly basis. It is possible for a second
bill to have been mailed even after payment has been made,
due to mailing and processing time. However, if you have made
a payment and receive two additional bills, please write to us in
the space below or call 1-877-228-0027 (US) or 1-386-447-6307
(outside the US) to make sure your order was not lost in the
mail.
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Q. Why did I receive a renewal notice shortly after renewing
my subscription?
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A. As with billing, renewal notices are sent out on a monthly basis.
It is possible for another renewal notice to be mailed even after
you renewed due to mailing and processing time. However, if
you have already renewed and receive two additional notices,
please write to us in the space below or call call 1-877-228-0027
(US) or 1-386-447-6307 (outside the US) to make sure your
original renewal notice was not lost in the mail or to be removed
from any future promotions.
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Q. Do you make your mailing list available to other entities?
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A. Yes, we share our subscribers' names with companies whose
products we feel would be of interest. Many of our subscribers
enjoy these opportunities to shop for merchandise, subscribe to
related publications, and take advantage of special offers and
events. If you would prefer to be excluded from these mailings,
please write to us in the space below, call 1-877-228-0027 (US)
or 1-386-447-6307 (outside the US), or, if you live outside the
United States or Canada, write to us at:
Kiteboarding, P.O. Box 420235,
Palm Coast, FL 32142-0235.
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